UK Trader Protection

How Trusted Payers Works

A verified community of UK traders protecting each other from non-payment — before the job is accepted, not after.

Verified
Traders only
Admin
Reviewed reports
Searchable
UK-wide database
Step by step

The trader journey

From registration through to searching the database — here is the full process for a verified trader.

1

Register & submit verification

Create your account and provide your business credentials. This step ensures only legitimate traders can access the platform.

Business name VAT number Business letterhead Trade account proof Supporting documents
2

Admin review & approval

Our admin team manually reviews your documents and confirms your business credentials before granting access. You will receive an email notification once approved.

✓  Typically within 24–48 hours
3

Choose a membership plan

Select the membership tier that suits your business. An active membership is required to search the database and view reports.

✓  Full database access ✓  Unlimited searches
4

Search before you start work

Before quoting or accepting a new job, search the database by customer name or postcode. Instantly see whether they have previously been reported by another trader.

🔍 Example search

A roofer in Manchester searches "John Smith, M14" before submitting a quote — and finds two previous non-payment reports from other local traders.

5

Submit a non-payment report

If a customer fails to pay for completed work, submit a report through your dashboard. Every report is reviewed by our admin team before it appears in the database.

Customer name Postcode Amount owed Description Evidence upload
🔧 Real-world example

A plumber completes a £1,000 job. The customer refuses to pay. The plumber submits a report with their invoice as evidence — once approved by admin, the customer is visible to all traders on the platform.

6

The community stays protected

Every approved report strengthens the database for all traders. The more verified traders who contribute, the more powerful the platform becomes for the entire community.

✓  Reports reviewed before going live ✓  Fair dispute system for customers ✓  UK-wide trader network
Access & membership

Who can use the platform

Access is strictly controlled to ensure the platform remains trustworthy and free from abuse.

Approved traders

Verified business owners with an active membership plan.

  • Search the full database
  • Submit non-payment reports
  • View all approved reports
  • Manage submissions via dashboard

General public

Members of the public and unapproved accounts.

  • Cannot search the database
  • Cannot submit reports
  • Can submit a dispute
  • Can contact our team
Built on trust

Why traders trust us

Every part of the platform is built around verification, transparency, and fairness to all parties.

Verified traders only

Every account is manually reviewed and approved before access is granted to the database.

Admin-approved reports

No report goes live without review — protecting against misuse and ensuring accuracy.

Fair dispute system

Any customer can formally contest a report by submitting evidence through our dispute process.