Last Updated: July 2026
At Trusted Payers, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights when using our website.
Information We Collect
When you use Trusted Payers, we may collect:
- Your name and email address.
- Business information such as your business name, VAT number, and verification documents.
- Information submitted through reports, disputes, and contact forms.
- Technical information including your IP address, browser type, device information, and cookies.
How We Use Your Information
We use your information to:
- Create and manage user accounts.
- Verify trader identities.
- Process report and dispute submissions.
- Improve the security and functionality of our platform.
- Communicate with users regarding their accounts or enquiries.
- Comply with legal obligations where applicable.
Business Verification
To maintain the integrity of the platform, traders may be required to provide business verification documents such as VAT numbers, business letterheads, or other supporting information. These documents are reviewed by our administrators and are used solely for verification purposes.
Reports and Submitted Information
Reports submitted by verified traders are reviewed before publication. Users are responsible for ensuring that all submitted information is accurate, truthful, and supported by appropriate evidence where applicable.
Trusted Payers reserves the right to approve, reject, edit, or remove reports that do not comply with our policies.
Data Retention
We retain personal information only for as long as necessary to operate our services, comply with legal obligations, resolve disputes, and maintain platform security. Verification documents and account information may be retained where reasonably required for administrative or legal purposes.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where appropriate.
- Object to certain types of processing.
- Request a copy of the personal data we hold about you.
Requests may be submitted through our Contact Us page.
Cookies
Trusted Payers uses cookies to maintain secure login sessions, improve website performance, remember user preferences, and analyse website usage. You can manage or disable cookies through your browser settings.
Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or loss. While we strive to safeguard your information, no internet-based service can guarantee absolute security.
Third-Party Services
Trusted Payers may use trusted third-party providers for website hosting, email delivery, analytics, payment processing, and other essential services. These providers only process information necessary to perform their services.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through our Contact Us page.
Complaints
If you believe your personal information has been handled improperly, we encourage you to contact Trusted Payers so we can investigate your concerns. You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.
Changes to This Privacy Policy
Trusted Payers may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
